1. Introduction

Welcome to Fantigo Living ("we", "us", or "our"). Fantigo Living is a co-living and managed accommodation provider operating across Pune, Maharashtra, India, with properties in Baner, Kondhwa, Loni Kalbhor, and Kharadi.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.fantigoliving.in), use our services, or reside at any of our properties. By using our website or services, you consent to the practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

2. Information We Collect

2.1 Personal Identification Information

When you register, enquire, or sign up to become a tenant, we may collect:

• Full name, date of birth, and gender
• Contact details: phone number and email address
• Government-issued identity documents (Aadhaar card, PAN card, passport, or driving licence) as part of our Smart KYC process
• Photographs for identity verification
• Emergency contact information

2.2 Financial Information

For digital rent payments and billing:

• Bank account or UPI details used for transactions
• Payment history and transaction records
• Rent receipts and invoices

2.3 Property & Stay Information

• Preferred room type, property location, and occupancy dates
• Maintenance requests and complaints submitted via the tenant app
• Feedback and reviews

2.4 Technical & Usage Data

When you access our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the website
• Device information (mobile, tablet, or desktop)
• Cookies and similar tracking technologies

2.5 CCTV and Security Data

Our properties are equipped with CCTV cameras in common areas for the safety and security of all residents. Recorded footage is retained for a limited period and is not shared with third parties except as required by law.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process your accommodation enquiry, booking, and onboarding
• To verify your identity through our Smart KYC process
• To manage your tenancy, including rent collection, receipts, and digital payments
• To provide and improve our Tenant Smart App experience
• To process and resolve maintenance requests and complaints
• To communicate important notices, updates, or changes related to your stay
• To send promotional communications (only with your consent, and you may opt out at any time)
• To comply with applicable laws and regulations, including tenancy laws in Maharashtra
• To protect the safety and security of our residents and properties
• To analyse usage trends and improve our website and services

4. Legal Basis for Processing (Indian Context)

Fantigo Living processes your personal data in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), as well as any applicable provisions of the Digital Personal Data Protection Act, 2023 ("DPDPA").

The legal bases on which we process your data include:

• Your consent, which you may withdraw at any time
• Performance of a contract (tenancy agreement) to which you are a party
• Compliance with a legal obligation
• Our legitimate interests in operating and improving our services, provided these do not override your rights

5. Sharing and Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers:

We work with trusted third-party platforms such as EazyPG (our property management platform), payment gateways, and cloud service providers who assist us in delivering our services. These parties are bound by confidentiality obligations and are not permitted to use your data for any purpose other than providing the contracted service.

5.2 Legal Obligations:

We may disclose your information if required to do so by law, court order, government authority, or to protect the rights, property, or safety of Fantigo Living, our residents, or others.

5.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including complying with legal, accounting, or reporting requirements.

• KYC and identity documents: Retained for the duration of your tenancy and for a minimum of 3 years thereafter, as required by applicable law
• Financial records and rent receipts: Retained for a minimum of 7 years for taxation and audit purposes
• Website usage data and cookies: Retained for up to 12 months
• CCTV footage: Retained for up to 30 days unless required for an ongoing investigation

Once the retention period expires, your data is securely deleted or anonymised.

7. Data Security

Fantigo Living implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encrypted storage of sensitive identity documents
• Secure HTTPS connections on our website
• Access controls limiting data to authorised personnel only
• Regular security reviews of our systems and processes
• Secure digital payment infrastructure with Smart KYC verification within 30 seconds

While we take all reasonable precautions to safeguard your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and login sessions
• Understand how visitors use our website
• Deliver relevant content and property listings

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

9. Your Rights

Under applicable Indian law, including the DPDPA 2023, you have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your data, subject to our legal obligations to retain certain records
• Right to Withdraw Consent: Withdraw consent for processing at any time, without affecting the lawfulness of processing before withdrawal
• Right to Grievance Redressal: Lodge a complaint regarding our data practices

To exercise any of these rights, please contact us at: support@fantigoliving.in

We will respond to verified requests within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites, including our property management platform (EazyPG) or social media pages. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Minors

Fantigo Living services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors under the age of 18. If we become aware that a minor has provided us with personal information without appropriate parental consent, we will take steps to delete such information.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Effective Date" at the top of this document and notify residents via email or through our Tenant Smart App.

Continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

13. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the SPDI Rules, the details of the Grievance Officer are as follows:

Grievance Officer: [Name — to be filled by Fantigo Living]

Organisation: Fantigo Living

Email: support@fantigoliving.in

Address: Pune, Maharashtra, India

Any grievances regarding the processing of your personal data may be submitted to the Grievance Officer, who will acknowledge your complaint within 48 hours and resolve it within 30 days.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Fantigo Living

Website: www.fantigoliving.in

Email: contact@fantigoliving.in

Location: Pune, Maharashtra, India